Ensuring availability of IT infrastructure and software IT tools to internal customers • IT budget creation, plan and follow-up of capital and operating expenditures • IT vendors management – contracts negotiations, setting up and monitoring of SLAs, tendering • Incident management with suppliers or 2nd, 3rd level of support (troubleshooting and escalation, follow-up) • Responsibility for implementation and enforcement of Group IT processes and procedures with local focus in Central Europe • Close cooperation with the team of E-Commerce focused on customers‘ e-solutions / EDI, e-catalogues, marketplaces and Webshop • Pro-actively search for innovative solutions within application and IT solutions within IT and other Lyreco departments • Daily communication with Group IT department located in France (company language is English)